Senior Technical Support Engineer Egor Aleshin

Senior Technical Support Engineer Egor Aleshin


  • More than 1 year of Manual UI/UX/Usability testing (CRM, web apps);
  • About 2 years of providing technical supporting of CRM system;
  • HTML, CSS, XML, XSL  FO, experience of working with CMS (Joomla);
  • Knowledge SQL, PL/SQL development (Basic level), administration resources based on Oracle DB;
  • Testing tools: Firebug, familiar with Jmeter, Selenium IDE;
  • TA: test cases, bug reports, test reports, traceability matrix etc.;
  • Experience in usability, UI/UX, localization testing, code-review, test design;
  • Project management tools: Redmine;
  • Basic knowledge of Unix command line;
  • Version/source control: CVS;
  • Management systems: HP OpenView, Service Desk (TT & troubleshooting).


Technical Support Engineer (09.2014  present) Kyivstar Development (CRM, billing systems) through software and web testing; Creating QA artifacts: test-cases, bug reports, traceability matrix; Experience with XML, XSL-FO, HTML, CSS through interaction with SQL; Creating and populating the database, writing embedded queries, query optimization; PL/SQL development (Basic level).

Additional experience

QC Engineer/Tester (01.2015  present) WaiterOK (08.2016  present) Usability, UI/UX testing, code-review using Firebug;


National Aviation Univercity (2008  2013) Specialists degree in security of information and communication systems Institute of Computer Information Technologies Languages English - intermediate Russian  native Ukrainian - native

Courses and certifications

QA Engineer (Manual testing) Skill UP 12.2015-01.2016